Frequently Asked Questions
Yes, you can go to the Customer section, find the customer and click on the detail
page. There you can see all the purchases and tickets that customer has created
so far.
We are in Beta now and as of now, there is no limit on the number of support
agents. You can add any number of support agents.
Yes, on the customer detail page, in the Purchases tab, you can see a list of all
the purchases along with their license details.
Yes, along with the purchases list, you can see the date when support will be
expired for a given purchase.
Yes, we have an optional Contact us page available where any visitor can submit
a form to contact you.
Yes, you can export all of your customers and use that data for Emails,
Newsletters, etc.
We are in Beta now. And all Beta users can use it for free during a beta period.
Yes, we provide a 14-day trial without any credit card information required.
Yes, the system syncs your data periodically from Envato and displays the exact
revenue that you made after all Envato Fees and Withholding Taxes. It also
displays the exact sales except for Refund and Reversal.
Yes, you can get notifications for events like New Ticket Created, New Response
received on Ticket, etc.
