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Frequently Asked Questions

Yes, you can go to the Customer section, find the customer and click on the detail page. There you can see all the purchases and tickets that customer has created so far.

On Free Forever plan, you can only have 1 User and for Business Plan you can use upto 10 Users.

Yes, on the customer detail page, in the Purchases tab, you can see a list of all the purchases along with their license details.

Yes, for every single purchase, you can see if support is active or expire for each customer in customer detail screen as well as when customer creates a support ticket.

Yes, we have an optional Contact us page available where any visitor can submit a form to contact you.
Yes, you can export all of your customers and use that data for Emails, Newsletters, etc.

We have two separate plans to suite your needs. Free Forever plan for Individual Authors and Business plan for Teams.

Yes, the system syncs your data periodically from Envato and displays the exact revenue that you made after all Envato Fees and Withholding Taxes. It also displays the exact sales except for Refund and Reversal.
Yes, you can get notifications for events like New Ticket Created, New Response received on Ticket, etc.
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