In this post of the series, How to Increase Sales on Envato Marketplace, we are going to discuss, how more number of reviews can help you to increase sales on Envato.
More Customer Reviews => Better Trust => Increased Sales
Why Reviews Are Important
Trust is the most important factor in any transaction or purchase that two parties make with each other. Before buying any product, almost all customers check two things;
- How many purchases are made?
- What are the feedbacks of customers?
With negative customer reviews, no matter how good your product is you will likely to lose the customer.
Even with fewer sales and more positive reviews, there are more chances that you will win the sale.
Customers are more likely to buy products, with good number of positive reviews. More number reviews helps them to gain the confidence about the product.
How AuthorDesk helps you to increase the number of reviews
Having a Great Support Management System, helps you to solve your customer’s problem in less time and increases customer satisfaction.
At InfyOmLabs, we have improved our Number of Customer Reviews to 3x by using an effective strategy in Support Ticket Handling.
Here is the strategy we use at InfyOm to collect more customer reviews.
- Have a good and easy-to-use Ticket Management System
- Reply to the customer as soon as possible with effective communication
- Try to Resolve their problem in as minimum time as you can
- Followup regularly and make sure the problem has been fully fixed
Once the problem of the customer has been resolved, ask them to provide the review on CodeCanyon / Envato Marketplace before closing the ticket.
We have setup a rule in our Support team to take 3 follow-ups with the customer at intervals of 24 hours, 48 hours, and 72 hours to ask the customer to provide us a good rating for our support on CodeCanyon. Once a review has been given by the customer, then only we close the ticket.
Go ahead and start asking for reviews from your customers and start making better sales with AuthorDesk. You deserve a good review for all your great efforts of support.
AuthorDesk is an all-in-one CRM with many more features. Start your free trial now.
